PMR

Accessibility & People with Limited Mobility (PMLM)

Welcome to La Madeleine. We do our best to accommodate guests with limited mobility and ensure everyone’s comfort.

This FAQ provides practical information regarding accessibility for people with disabilities, ticketing, and the facilities available depending on the event setup. We strongly recommend that you read the information below before purchasing your ticket or arriving at the venue so that you can be fully prepared.

It depends on the event setup:

  • Seating configuration
  • Standing configuration
  • When purchasing tickets, people with disabilities who use wheelchairs are asked to select a seat along the edge of the seating area (so that the seat can be removed).
  • No proof of disability is required at the time of purchase.
  • On the day of the event, people with disabilities can skip the line outside and go directly to the entrance on the right. Security staff will assist you and let you in as soon as the doors open.
  • A ramp is available to access the lawn.
  • One accessible restroom is available next to the general restrooms.
  • A raised platform for people with disabilities is available on the ground floor.
  • You need to buy special tickets for people with disabilities through the ticketing website.
    • Maximum 2 tickets per order :
      • 1 for a person with a disability 
      • 1 for the accompanying person
  • You are welcome to bring your own wheelchair or use one of the chairs (non-wheeled) available on the platform. Please do not bring your own chair.
  • The platform has a limited capacity to ensure comfort and safety.
  • The platform is located on the right side when facing the stage (with your back to the entrance doors).
  • The balcony does not have seating and is not accessible to people with disabilities. 
  • If you have purchased a ticket for people with disabilities, you may be asked to show proof of eligibility (e.g., a disability card) at the entrance.
  • If you don’t have a PRM ticket but have proof of your disability (e.g., a disability card, a broken leg, etc.), you can still skip the line outside.

⚠️ Please note: Without a PRM ticket, access to the PRM platform cannot be guaranteed, although our staff will always do their best to assist you on site.

  • Yes, you can skip the line with up to one companion, who must have a valid ticket (not necessarily a PRM ticket). A PRM ticket is required to access the platform.
  • There are no free companion tickets available.
  • If you did not purchase a PMR ticket in advance:

    • We can only guarantee a seat or access to the accessible platform for individuals with an accessible ticket, especially if that section is sold out.
    • However, you can skip the line and enter through the right-hand entrance. Please bring proof of your eligibility (especially if your situation isn’t immediately apparent).
    • Our on-site staff will assess the situation and check whether space is still available on the platform or in a suitable area. However, access cannot be guaranteed.